Store Policies
Shipping Policy
Review our timelines, delivery standards, and packaging terms to shop with confidence.
Delivery & Shipping Information
1-2 Days Processing
Orders are typically processed and packed within 1-2 days after payment confirmation (excluding sale peaks).
Promotional Free Shipping
Free shipping is offered during special promotional events or when order values exceed active store thresholds.
Unboxing Video Required
An unboxing video is mandatory for damaged/defective package claims and must be reported within 24 hours.
Shipping Methods & Charges
We ship across India through reliable courier partners (Delhivery, BlueDart, DTDC, etc.). Shipping charges are calculated at checkout based on delivery location and order value (excluding promotional free-shipping items). Please note that prepaid orders often ship faster than Cash on Delivery (COD) orders.
Order Tracking
Once shipped, you will receive a tracking number via email/SMS. You can track your order directly through the courier partner's tracking portal or by logging into your account on our store.
Wrong Address / Undeliverable Orders
Please double-check your shipping address before confirming your order. Sheetal Collection is not responsible for failed deliveries due to incorrect or incomplete addresses. If a package is returned to us due to an address error, re-shipping charges will apply to dispatch it again.
Delays & Exceptions
Delivery delays may occur due to circumstances beyond our control (severe weather, customs clearance checkpoints, courier strikes, or natural events). Rural or remote pincodes may also require a few extra delivery days.
International Shipping
Customs duties, import taxes, or clearance fees may apply depending on your country's regulations. These charges are the sole responsibility of the customer. We are not responsible for delays caused by customs agencies.
Damaged or Lost Shipments
If your package arrives damaged, please report it to us within 24 hours of delivery. An unboxing video (showing the sealed package being opened for the first time) is compulsory to consider exchanges for defective or damaged items. For lost shipments, our support team will assist you in raising claims with our courier partners.