Store Policies
Return & Exchange Policy
Review our exchange parameters, conditions, timelines, and store addresses to request size alterations.
Important: Tampered Package Notice
If your order arrives with a tampered, ripped, or damaged outer package, **do not accept delivery**. Return it immediately to the delivery person, take a clear photograph, and WhatsApp us at **9107190719** with your Order ID. We will resolve it instantly.
How to Request an Exchange
Submit WhatsApp / Email Request
Contact us at **sheetal.collection90@gmail.com** or WhatsApp **9107190719** within **48 hours** of delivery. Include your Order ID, clear photos of the item, and a mandatory **unboxing video** demonstrating first-time opening if claiming a manufacturing defect.
Ship the Item Back
Once our team reviews and approves your request, securely pack the unused garment in its original packaging with all tags attached. Ship the parcel back to our Jalgaon store within **2 business days** and share the courier tracking receipt/number with us.
Inspection & Replacement Dispatch
Upon receiving your package, our team will inspect its condition. If approved, we will ship the replacement size or design to you **free of charge**. If your requested size is out of stock, we will issue a **store credit coupon** valid for 1 year.
Our Exchange Policy
We want you to love your purchase! At Sheetal Collection, we offer exchanges only (no monetary refunds) under genuine conditions such as wrong size delivered, manufacturing defects, or incorrect design dispatch.
Exchange Eligibility
For your item to be eligible for exchange, please ensure that:
- The exchange request is raised within 48 hours of receiving your order.
- The item is completely unused, unworn, unwashed, and in its original condition with all tags and labels intact.
- The item is shipped back in its original packaging.
- Proof of purchase (receipt or order confirmation email) is included.
Non-Exchangeable Categories
Please note that we do not support exchanges or returns for the following categories:
- Custom Alterations: Any outfits customized to your specific measurements or pre-altered by request.
- Sale Merchandise: Items purchased during clearance events, end-of-season sales, or under promotional discount offers.
- Physical Damages: Items that show signs of wear, makeup stains, perfume odors, or wash damage.
- Accessories & Innerwear: Products like masks, waistbelts, inner petticoats, or other accessories due to hygiene standards.
Cancellation Policy
Please review your cart carefully before finalizing your payment. We do not support order cancellations once an order has been successfully placed on our system. Since each outfit is processed and reserved immediately, cancellations cannot be accommodated.