Refund Policy

1. Monetary Refunds Overview

Because each garment is thoroughly inspected, sanitized, and carefully packaged before dispatch from our Jalgaon boutique, monetary cash or bank account refunds are not provided once an order has been successfully delivered.

Instead, we offer flexible Size/Design Exchanges and Store Credit Vouchers to ensure complete customer satisfaction.

2. Store Credit & Exceptions

Under specific genuine circumstances, we issue Store Credit Vouchers or processed refunds as outlined below:

• Replacement Out of Stock: If you request an exchange for an item that is out of stock in your desired size, we will issue a 100% Store Credit Voucher valid for 1 year across all collections.
• Order Non-Fulfillment: In the rare event that an item cannot be fulfilled or dispatched by our team due to inventory stock-out, a 100% full refund will be credited back to your original payment method (UPI / Card) within 5–7 business days.
• Duplicate Payment Glitch: If you were charged twice due to a technical payment gateway timeout, the extra charge is automatically refunded within 3–5 working days.

3. How Exchanges Work Instead

If you received an incorrect size, incorrect color, or a manufacturing defect:

• You can request a free replacement within 48 hours of delivery.
• Garments must be unused, unwashed, and in original condition with all tags and designer packaging intact.
• A mandatory unboxing video showing package opening is required when claiming transit damage or defect.

To view full step-by-step return instructions, please visit our Return & Exchange Policy →

4. Non-Refundable & Non-Exchangeable Items

The following items are strictly non-refundable and non-exchangeable:

• Custom Altered Outfits: Any garment customized or altered to specific customer measurements.
• Clearance / Sale Merchandise: Items purchased under end-of-season sales, clearance events, or deep promotional discount coupons.
• Damaged / Used Products: Garments showing any signs of wear, perfume odor, makeup marks, wash wear, or missing tags.
• Accessories & Innerwear: Petticoats, belts, masks, and inner apparel due to strict hygiene regulations.

5. Order Cancellation Terms

Please double-check your order and size selection before completing payment. Orders cannot be cancelled once confirmed and entered into our fulfillment system, as outfits are immediately reserved and scheduled for courier pickup.